Return policy

Return Policy

We want you to love your purchase! If you're not completely satisfied, you may return eligible items under the following conditions:

Return Window

  • Items can be returned within 14 days of receiving your order.

Non-Returnable Items

  • Underwear cannot be returned due to hygiene reasons.

  • Sale items are final sale and cannot be returned or exchanged.

Return Conditions

  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.

  • Jewellery must be returned in original packaging and must not show signs of wear.

How to Return

  • To initiate a return, please contact us at lotusnroselondon@gmail.com with your order number and the items you wish to return.

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

If you have any questions, feel free to contact us at lotusnroselondon@gmail.com