FAQ

Frequently Asked Questions (FAQ)

PRODUCTS & MATERIALS

1. Are your fabrics sustainable or ethically sourced?
We are committed to offering high-quality garments and are continually working toward sourcing more sustainable and ethically produced materials. Many of our items are made in small batches by skilled artisans, using premium fabrics with a focus on craftsmanship and longevity.

2. Are your jewellery pieces hypoallergenic?
Yes. Our jewellery is made from sterling silver, which is generally hypoallergenic and suitable for sensitive skin. However, if you have known sensitivities to silver or other metals, we recommend consulting with your dermatologist.

3. Will silver jewellery tarnish over time?
Sterling silver may naturally tarnish when exposed to air and moisture. Regularly polishing your jewellery with a silver cloth and storing it properly will help maintain its shine.

ORDERS & SHIPPING

4. How long does processing and shipping take?

Processing time: Orders are typically processed within 1–2 business days.
Shipping time:
- Domestic shipping: 2–5 business days
- International shipping: 5–14 business days depending on location

5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your parcel in real time.

6. Do you offer express shipping?
Yes, we offer express delivery options at checkout for faster delivery.

7. What if my order arrives damaged or incorrect?
Please contact us within 48 hours of receiving your order with clear photos of the item. We’ll resolve the issue by offering a replacement or refund, depending on the situation.

PAYMENTS

8. What payment methods do you accept?
We accept all major payment methods including:

Credit/Debit Cards (Visa, MasterCard, AMEX)
PayPal
Apple Pay / Google Pay
Klarna / Afterpay (if enabled on your site)

9. Is it safe to shop on your website?
Absolutely. Our website is SSL-encrypted, and we use secure, trusted payment processors to ensure your information is protected.

RETURNS & EXCHANGES

10. Can I exchange my item for a different size?
Yes, we accept exchanges for size changes within 14 days, subject to availability. Please contact us to arrange your exchange.

11. Are returns free?
We do not currently offer free returns. Customers are responsible for return shipping costs unless the item is faulty or incorrect.

12. Can I return jewellery?
Yes, unused and unworn silver jewellery in original packaging can be returned within 14 days, except for earrings (due to hygiene reasons).

SIZING & FIT

13. How do I know which size to order?
A detailed Size Guide is available on each product page. If you’re between sizes or need personalized advice, feel free to contact us for help.

14. Do you offer petite or plus sizing?
Our range is designed to be inclusive, and we are continuously working to expand our size offerings. Please check the product description for fit information.